Security

AI with control

Tokens stay server-side, forms are validated, permissions are scoped and complex or sensitive cases are deliberately handed to humans.

Principles

Security is part of the workflow

Server-side tokens

Telegram, CRM, database and AI credentials stay server-side and are not exposed in the browser.

Validated inputs

Forms, webhooks and structured payloads are checked before a workflow continues.

Scoped permissions

Integrations receive only the access required and justifiable for the specific workflow.

Human handoff

Complex, sensitive or unclear cases are routed to humans with context, history and a recommended next step.

Test cases and limits

Typical cases, difficult cases and stop points are tested and documented before launch.

Traceable handoff

Requests, summaries and system actions remain traceable enough for teams to review decisions.

Security starts with scope

We clarify which data is used, which systems are connected, where limits sit and where humans need to make decisions.

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